'Rail MADAD' Indian Railways: Now you can lodge your complaint

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The 'Rail Madad' (Mobile Application for Desired Assistance During travel) app allows passengers to lodge complaints through mobile app/web platform and enables them to check real-time feedback on the status of redressal of their complaints.


 Here are the key features of 'Rail Madad' app:
* Rail MADAD registers a complaint with minimum inputs and issues unique ID. It relays the complaint online to relevant officials for immediate action.

* The action taken on the complaint is then relayed to the passenger through SMS.

* The app displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance.

* All modes of filing complaints including offline




Key features of 'Menu on Rails' app:
* 'Menu on Rails' app displays menu served on all type of trains. For Mail/Exp trains, food items are covered in 4 categories namely: Beverages, Breakfast, Meals and A-La-Carte

* Rates (inclusive of taxes) for standard food items are given both for train as well as stations (Excluding Food Plazas and Fast Food Units).

* A-La-Carte includes a list of 96 items under the categories of Breakfast, Light Meals, Combo Meals, Non Veg, Jain Food, Sweets, Diabetic foods etc.

* The app also displays the menu to be served in Rajdhani/ Shatabdi/ Duronto group of trains.

* Food items (Pre Booked) to be served are displayed separately for EC and CC classes in case of Shatabdi trains and 1A, 2A and 3A classes for Rajdhani and Duronto trains. In case of Duronto trains, food items for Sleeper class are also displayed. Menu is also given for late running of these trains.

* Food items (Pre Booked) to be served in Gatiman and Tejas trains are also displayed.

* The app will be available on Android and iOS platforms. Website version is also available for users.

Railways said that the data collected through 'Rail Madad' app will be analysed and would generate trends on various performance parameters like cleanliness, amenities etc thus making managerial decision more precise and effective.
and online modes are being integrated into a single platform.

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